What kind of device and internet do I need in order to have a televisit with my clinician? (for Patients and Invited Participants)

The WoundReference TeleVisit Tool is designed with ease of access in mind. It should be as easy as possible to talk to your clinician. You don't need to download any applications to get on a video call with your clinician!

It's possible to join your clinician's televisit from a computer (Mac, Windows, Linux), tablet or mobile device (iOS, Android), as long as the device has:

• Camera, microphone and speakers
• High speed internet connection via good WIFI or good cell network reception. Test your internet connection here. At least 2MBPS download and upload speeds are recommended.
• A supported internet browser (a browser is needed in order to use the internet). See supported browsers for each device type below.

Desktop/ laptop computers 

Supported computer software (operating systems) and internet browsers are: 

• For devices with MacOS, use the latest version of Chrome. You can use Safari, Firefox, or Edge, but Chrome is best. Please check if your browser has been upgraded to the latest version by clicking here. After upgrading, turn your device off then turn it on again.  
• For devices with Windows and Linux, use the latest version of Chrome. You can use Firefox or Edge, but Chrome is best. Please check if your browser has been upgraded to the latest version by clicking here. After upgrading, turn your device off then turn it on again.  

iPhone/iPad 

• For iPhone/iPad, we recommend using iOS 13.6 or later for optimal televisits. The TeleVisit Tool 2.0. works with iOS 12.1 or later, but iOS 13.6 allows for significant audio and video improvements and it is worth the update. Please check if your iOS has been upgraded to the latest version. See how to update your iOS here. After upgrading, turn your device off then turn it on again.
• Upon entering your clinician's Waiting Room using an iPhone, scroll down to see a banner that displays your iOS, and a recommendation to update your iOS if the iOS version is < 13.6. 

NOTE: Ideally, we'd recommend updating your iOS for better audio and video quality, but if for some reason you cannot update your iOS Safari, check if your clinician can utilize our older version of the TeleVisit Tool (1.0), which is compatible with older versions (iOS 11 and later).

Android phones/tablets

• For Android, use Chrome. Try vertical and horizontal orientations for best display. Please check if your browser has been upgraded to the latest version by clicking here. After upgrading, turn your device off then turn it on again.